PRIVACY POLICY

Purpose and Scope:This Privacy Policy governs the processing of your personal data that you provide to us or that we collect as you access and use SaaSmetrics.ai. It does not apply to aggregated business data or any non-personal metrics processed on your behalf under our Data Processing Agreement.

Data Controller:The controller of your personal data is SaaSmetrics LLC, with its registered office at 108 W. 13th Street, Suite 100, Wilmington, New Castle, Delaware – 19801, United States (“we”, “us”, “our”).

Applicable Laws: We process personal data in compliance with applicable data protection laws, including the EU's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data privacy laws.

1. Data You Provide to Us:


• Contact Information:: First name, last name, email address, and other details you provide when signing up for our services or communicating with us.
• Billing Information: VAT/EIN number and payment details when making purchases or subscribing to our services.


2. Data Collected from Third-Party Accounts:


• Stripe: We use Stripe for payment processing. Data such as billing details and transaction history may be collected in accordance with Stripe's privacy policy.


3. Data We Collect Automatically:


• Usage Data: Information about how you interact with our website and services, including IP address, page visits, and time spent on each page.
• Cookies: Small data files stored on your device for functional, analytical, and marketing purposes. For more details, please refer to our Cookie Policy below.


4. Data from Analytics Providers:


• Google Analytics: We use Google Analytics to track website performance and user behavior. This includes cookies and usage data to help us understand and improve user experience.


5. Heat Mapping and Session Recording:


• Hotjar: We use Hotjar to monitor user interactions on our website. Data collected includes cookies and usage data, helping us enhance the usability of the platform.


6. Content from External Platforms:


• Google Fonts: We use Google Fonts for displaying fonts on our platform. Google may collect usage data in line with their privacy policy.


7. Data from Social Network and Platform Interaction:


• Facebook Widgets: Our platform may integrate Facebook widgets for social media interaction. Cookies and usage data may be collected when you engage with these widgets.


8. Data from Platform Services and Hosting Providers:


• Webflow: Our website may be hosted using Webflow, which could collect data as outlined in their privacy policy.

We collect and process your personal data for the following purposes:

• To Provide and Improve Services: We use your data to create and maintain your account, process payments, troubleshoot issues, optimize performance, and secure our platform.
• To Communicate with You: We process your contact information to offer customer support, send technical updates, and respond to your inquiries.
• To Inform You About Our Services: We may send newsletters, updates, and promotional information about new features or services. You may opt out of these communications at any time by clicking the “unsubscribe” link.
• To Comply with Legal Obligations and Prevent Fraud: We process your data to meet legal requirements, protect our rights, and detect or prevent fraudulent or illegal activities.

We rely on the following legal bases for processing your personal data:

• Contractual Necessity: To fulfill our contractual obligations to you, such as creating and maintaining your account.
• Legitimate Interests: To improve our services, protect our platform, or communicate important updates—while ensuring that these interests do not override your rights.
• Consent: For certain processing activities, such as marketing emails, we rely on your explicit consent, which you may withdraw at any time.
• Legal Obligation: When processing is necessary to comply with legal requirements.

We will retain your personal data for as long as necessary to provide our services or as required by law. Once this period has expired, your data will be securely deleted or anonymized. You may request deletion of your personal data, subject to applicable legal retention requirements.

SaaSmetrics.ai uses cookies to enhance user experience and provide essential functionality on our platform. We use both essential cookies (which ensure the proper functioning of our website) and analytics cookies (which help us understand user interactions). For more detailed information, please refer to our Cookie Policy.

We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, or loss. These measures include encryption, secured networks, and strict access controls limited to authorized personnel.

We may share your personal data with:

• Service Providers: Third-party vendors who assist us in providing our services, such as hosting, payment processing, and IT support
• Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
• Affiliates: Companies affiliated with SaaSmetrics LLC, as necessary to deliver our services or for legal purposes.

We ensure that all third-party service providers adhere to data protection laws and maintain adequate data security.

If we transfer your data outside your country of residence, we will ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

As a user, you have the following rights regarding your personal data:

• Access: You can request access to your personal data held by us.
• Rectification: You can request that we correct any inaccurate personal data.
• Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Restriction: You can request a restriction on processing your personal data under certain circumstances.
• Portability: You can request to receive your data in a structured, machine-readable format and transfer it to another data controller.
• Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
• Objection: You can object to the processing of your personal data for direct marketing or based on legitimate interests.

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with legal requirements.

SaaSmetrics.ai does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take prompt steps to delete such information.

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

SaaSmetrics LLC

Email: [email protected]

Postal Address: 108 W. 13th Street, Suite 100, Wilmington, New Castle, Delaware - 19801, United States